Exalate - On-Premise Hosting for Jira Cloud + Zendesk

[Jimmy Seddon]

I'm hoping to try and get some clarification. 

A colleague of mine was given the impression that if we have to adhere to fedramp, in order to use "Exalate Jira Issue Sync & more" we would need to investigate and use the On-Premise hosting option.

As I started looking at the documentation posted here: https://docs.idalko.com/exalate/display/ED/Hosting+plans

It appears to state that the On-Premise option is only applicable for: Azure DevOps/ServiceNow/HP ALM/QC

Which would make me think that it would not be possible for use to use this to connect Zendesk and Jira Cloud.

Has anyone setup the On-Premise hosting for use between Jira Cloud & Zendesk that can confirm for me this would be possible and the documentation is just a little misleading, or was my colleague given inaccurate information and the On-Premise option won't actually work for us.

Thanks!

[Syed Majid Hassan -Exalate- · Accepted solution]

Hi @Jimmy Seddon 

This is Majid @ Exalate. 

As Zendesk and Jira Cloud are both cloud native solutions already, we do not often get requests to host Exalate on-prem. But this is absolutely possible! We provide docker images and documentation for you to be able to deploy this on-prem. The Zendesk documentation for the same is a work in progress and will be available publicly soon. 

Please feel free to reach out to our support team in case you need any assistance in this regard. 

Thanks

Majid

[Jimmy Seddon]

Perfect!  Thank you for confirming @Syed Majid Hassan -Exalate-!