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Error when linking Jira to Zendesk

Matt I'm New Here Jan 06, 2022

Hi all, 

 

We're attempting to link our Jira platform to Zendesk using the application, but are receiving the below error message after entering our subdomain and allowing it access; 


image.png

This is the cloud based version of Jira if that matters? Any help would be greatly appreciated. 

1 answer

0 votes

Hi! 

It will be great if you do like this? 

$ ping jiraplugin.zendesk.com
PING www.pod-19.int.zendesk.com (52.2.33.185): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3

 To me personally it does not works 

And I don't see any problem there

https://status.zendesk.com/

Matt I'm New Here Jan 06, 2022

Thanks for the reply, I get the same as you; 

 

image.png

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