Empty comments being added after issue transition.

[Gregory Applebee]

We have a support email address set up to receive requests.  We've been using the same flows and same rules for a long time but just within the last week, when a request transitions to a different status a comment is being added by the support account and consists of 3 empty lines.  This comment then transitions the request again.  We have to remove the support account from the request participants in order to prevent this from happening.

Has anyone else run into this issue, or can point me in a direction to find a cause.  I've reviewed our customer notification rules and our automation rules and have not been able to identify a cause.

[Nick Menere]

Hi Gregory,

We haven't seen any reports of this behaviour and I'm hopping this is a config or a change in Jira config issue.

Without seeing the rule, it is hard to know for sure. The best thing to do will be to create a support request with a screenshot of the rule.

https://codebarrel.atlassian.net/servicedesk/customer/portal/1

Cheers,

Nick [Automation for Jira]
Co-founder