Custom email notification for Automation

[Ted]

I have a Automation rule that sends an email to users when when a ticket is due within 24 hours.

I have the rule set up to send the email, but I need some help with the email itself.

I would like the email header to have the ticket number and ticket title.

In the content field I would like the message to have a link to the ticket, and a have it say they have 24 hours before its due.

Thanks,

[John Funk · Accepted solution]

Hi Ted,

You can use something like this for the subject:

Ticket {{issue.key}} - {{issue.summary}} has been created

Body:

Write whatever text you like. This would be the link to the card: 

<a href="{{issue.toUrl}}">{{issue.summary}}</a>

[Ted]

I will try this and let you know. Thank you for the suggestion.

[Ted]

One question, issue.toUrl I am assuming I will need to put our instance address in there, or do I just leave it?

[John Funk]

you just leave it - it will pick up the right link.

[Ted]

Fantastic, I will see if it works when the rule runs.  Thank you.

[Ted]

The rule runs and the ticket link is there!

Couple more questions:

Ticket due within next 24 hours ${issue.key} ${issue.summary} That is the email header, how do I get the issue key and summary to actually show the info?

Two, this sends this notification to all of the service desk users group.  How can I make this send to just the ticket owner who's ticket is coming due?

Thank you!

[John Funk]

You should use this for the title and not with the $

 {{issue.key}} - {{issue.summary}} 

Just send it to the Assignee in the To: field

[Ted]

Ok, I will change that and let you know.

Thank you so much.

[Jessica R Jones]

Has this changed? I am attempting to do the same with an automation of a ticket. However, It does not work for me. Any suggestions?

[John Funk]

Hi @Jessica R Jones  - what is not working?