Custom Fields based on Customer Organisation

[Olivier]

Hello,

When I create a servicedesk ticket I would like to copy a part of the organisations field in a label.

When I copy the organisations field in a comment I have this : {id='3', name='123456 - TEST ITinSell'}

I would like to take '123456' and to add it in label field. I tried a lot of things without sucess...I can not split the organisations field...

Is it possible ?

[Olivier · Accepted solution]

Hello Nick

Thanks a lot, it works !

Regards,

Olivier

[Nick Menere]

Hi Oliver,

Are you able it using the More Fields option with the following value:

{
 "update": {
   "labels": [
     {
       "add": "{{Customer Organisation.name.substringBefore(" - ")}}"
     }
   ]
 }
}

It should look like this:

Let us know how you go.

Cheers,

Nick [Automation for Jira]
Co-Founder