Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Could not spider space error when setting up Instant Websites for confluence on cloud

I am trying to set Instant Websites for Confluence Cloud to create a site in an aws s3 bucket from a space, however I am getting an error 'Could not spider space 'COM'' where COM is the space key.


I have entered the created an IAM user in the aws account, entered the hostname and provided the IAM users programmatic access key ID and secret key, but when I hit Create you Instant website I get the error message. 


the documentation I am following for this setup is

1 answer

0 votes
Shannon Atlassian Team Jun 01, 2021

Hello Troy,

Welcome to Atlassian Community! I've moved your question over to the Marketplace collection and tagged the product if someone familiar with the add-on can help on this issue.

If you haven't already, you may want to raise a ticket with GLiNTECH.

Thank you,


Thank you. I have raised a support request GLiNTECH, however it is just silence so far... If anyone else here has some answered I would appreciate the help.

Like Shannon likes this
Shannon Atlassian Team Jun 02, 2021

Hi Troy,

Thanks for letting me know. I hope now that I've tagged your question here, someone will be able to see it.

Take care,


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

[Upcoming Webinar] Atlassian Cloud: Marketplace App Availability & Security

If you’re looking to migrate to Atlassian Cloud but feel unsure about what that means for your apps, we hear you. So, we’re planning a webinar this January to discuss topics related to our Cloud Mark...

577 views 0 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you