Could not spider space error when setting up Instant Websites for confluence on cloud

[Troy Carthew]

I am trying to set Instant Websites for Confluence Cloud to create a site in an aws s3 bucket from a space, however I am getting an error 'Could not spider space 'COM'' where COM is the space key.

I have entered the created an IAM user in the aws account, entered the hostname and provided the IAM users programmatic access key ID and secret key, but when I hit Create you Instant website I get the error message. 

the documentation I am following for this setup is https://docs.glintech.com/instant-websites-for-confluence/instant-websites-for-confluence-cloud/using-instant-websites/setting-up-instant-websites-on-aws-for-self-hosting/

[Shannon S · Accepted solution]

Hello Troy,

Welcome to Atlassian Community! I've moved your question over to the Marketplace collection and tagged the product if someone familiar with the add-on can help on this issue.

If you haven't already, you may want to raise a ticket with GLiNTECH.

• Email vendor
• Submit a support request

Thank you,

Shannon

[Troy Carthew]

Thank you. I have raised a support request GLiNTECH, however it is just silence so far... If anyone else here has some answered I would appreciate the help.

[Shannon S]

Hi Troy,

Thanks for letting me know. I hope now that I've tagged your question here, someone will be able to see it.

Take care,

Shannon