Could not connect to Google Drive

[Tobias Kreß]

I just installed the Drive Connector Plug-In and it shows up in the Macros dropdown in Confluence. When I try to add the Drive Connector to the page, I get an alert saying "Could not connect to Google Drive. Please try again later".

Can be reproduced on Safari and Chrome, regardless wether Content-/Ad-Blocking Plugins are enabled or disabled.

How ca I fix this?

[David Benson _draw_io_]

Do you have a firewall or proxy in your network that might affect this? Is there another network you can test with?

[Tobias Kreß]

Tested with MacOS 10.13.5, with its built-in firewall disabled:

• at home, with no proxy or firewall
• at the office, with no proxy or firewall
• when I’m commuting by train and I’m connected to my phone via tethering

In all three scenarios, the same alert is shown.

[David Benson _draw_io_]

Hard to say, never had another report of this. Exactly where does the error show, could you screenshot it please?

[Tobias Kreß]

[David Benson _draw_io_]

Do you have third-party cookies disabled, maybe? The addon sits in an iFrame on the draw.io domain, but needs to use the authenication cookie on accounts.google.com.

[Tobias Kreß]

I have temporarily enabled website tracking in safari und restarted. Same error. If have included the console output after I added the Google Drive Connector to the page and after I clicked Close in the alert.

[Dirck Copeland]

Similar issue here, I have installed the Google Drive Connector macro and can navigate to the draw.io files on google drive but as soon as I select them, I get the following:

[David Benson _draw_io_]

Do you have an ad blocker blocking access to the google domain?

[Dirck Copeland]

I do not have an ad blocker for any domain. I can see a preview of the files in screen shot prior to the error screen shot above. As soon as I select the "Select" button, I get the previous screenshot about "Error loading file, file not found" which is odd because it can see it at this point.

[David Benson _draw_io_]

I'd suggest to submit a support ticket to support@draw.io is this persists.

[Aaron Bonnell-Kangas]

I'm also experiencing this issue, and this support thread is the only one I've found discussing the issue.

@David Benson _draw_io_ - did anybody in this thread end up submitting support tickets? Is this a known issue now?