Continuous ZenDesk - Confluence sync not working

[Arianna Riva]

My team is testing out this add-on and has experienced two issues. I'm wondering if anyone has had luck troubleshooting and could make any suggestions.

Issue 1. We synced at first to our test brand in ZenDesk, and Confluence pages were syncing perfectly the first time, but not syncing again if changes were made. I'm not sure what was stopping pages from updating.

Issue 2. We tried configuring the sync to a different brand within ZenDesk. Now, when trying to select a ZenDesk section to sync to, it continuously searches and doesn't seem to be connecting to ZenDesk at all, or at least can't pull up our categories. I set it up the same way as I did with the first brand, so I'm not sure how it could be a configuration error.

Has anyone experienced either of these issues, or have any thoughts on what could be causing them? Thanks very much.

[Ryan Sabin]

We are experiencing the same in issue 1. Have you found a solution?