Cloud API Authorization - Postman not working

[Tim Barrow]

Definitely new to this ...and struggling.

If I'm logged into my cloud account, can put the https://xxxx.atlassian.net/rest/api/2/search into the same browser and come up with the 50 or so issues.

Go to Postman, and getting 401 Unauthorized.  I'm using basic authentication, with my email that I log into jira along with API key I generated.  I've also tried to use email:apikey converted to base64 - that also gives me the 401 Unauthorized.

Can anyone let me know what step is missed here?

[Hana Kučerová]

Hi @Tim Barrow ,

I've checked my configuration and it is the same - Basic Auth: email + API token.

When I for example add one letter to the API token, I got the same error message, so are you 100% sure you've filled it up correctly? Sometimes spaces are added in the beginning or the end of the token and then the token is invalid.

[Tim Barrow]

Checked for additional spaces (used notepad++ to make sure there wasn't something extra added).  Showed the password and made sure it matched the API token that I generated.  Made sure that the email exactly matched what was on my site.

Unfortunately none of this worked.

[Hana Kučerová]

Hi @Tim Barrow ,

thank you, this is really strange, it should work.

Another idea - maybe you can try to create a new token?