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Close all Child issues when the Parent issue are Resolved

Hi,

I have a question that goes against the grain of what is usually asked about:

It's possible that when the issue PARENT is closed, automatically all your issues CHILD will be closed with the same resolution?

 

Example:

I had a massive incident that generated 100 tickes (child's). They are linked to the issue parent, so, when the issue parent problem is solved, the children's problems should be solved automatically with the same resolution.

It's possible?

Cheers,
Leticia

2 answers

Hi @Mikael Sandberg 

Thanks for the feedback!

I managed to get close to something similar, however, I am having trouble replicating the resolution  (description of the solution):

log error.jpg

Would that be a New Action?

Mikael Sandberg Community Leader May 26, 2021

Yea, add a new action before the transition that sets the resolution. The other option would be to remove resolution from the transition screen used in the workflow and instead use a post function that sets the resolution. 

Thank you so much! =)

0 votes
Mikael Sandberg Community Leader May 26, 2021

Hi @LETICIA PEREIRA DE DEUS,

Welcome to Atlassian Community!

Yes, this can easily be done using Automation, there is actually one in the Automation library that you can use. It looks like this:

Screen Shot 2021-05-26 at 3.25.36 PM.png 

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