Certain users in my organization see an automatic description when creating issue types

Jes September 19, 2023

We are on the free plan, so I had to use some of Jira's templates versus create custom-built templates for my projects. I have gone in and modified all the settings for each project, but I have users on my Engineering project that see an automatic description in the ticket when they create them. This does NOT happen for myself and there is no automation set-up for adding a description when a ticket is created. 

I have looked in all my settings and have no idea where this is coming from. any help is appreciated because the team is getting frustrated to see the prompts and have to delete them out before adding their details.

here's what it looks like

Screenshot 2023-09-19 at 11.21.04 AM.png

2 answers

0 votes
Jes September 21, 2023

ignore

0 votes
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 19, 2023

The pre-populated text is something that is available in team-managed projects and you can modify/remove it if you go to Project settings > Issue types and select the issue type that this is on.

Screenshot 2023-09-19 at 8.27.39 AM.png

Jes September 21, 2023

thanks @Mikael Sandberg this is a company-managed project and when i follow the directions above i see this screen 

i'm pretty familiar with jira and custom settings, which is why this is so confusing to me. i also dont see the prompts, but my team does

Screenshot 2023-09-21 at 10.16.46 PM.png

Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 22, 2023

Okay, do you happen to use an app like Scriptrunner? It could be that the app only adds the default text for certain users/groups/roles in the project.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events