Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't import Object Schema export in Insight



I have exported a full Object Schema and now want to import the resulting zip file in a new schema. I've copied the which was in the /var/atlassian/application-data/jira/export/insight/ directory to the /var/atlassian/application-data/jira/import/insight/ directory.

I've changed the owner of the file to belong to same one which exported it ("jira").

I can see the file in the Configuration->Import/Export tab.

But when I try to import it, I've got the following error:


NotFoundInsightException: Import file not found

(see screen capture)


In the Inisght log (/opt/atlassian/application-data/jira/log/insight_objectschema_import.log) I've found :

2021-04-08 14:22:01,284 [http-nio-8080-exec-5 url: /rest/insight/1.0/objectschemaimport/import/server/nowarning; user: XXXXXXXXXXXX] | Initial error, when unzipping file: , Error: NotFoundInsightException: Import file not found
com.riadalabs.jira.plugins.insight.common.exception.NotFoundInsightException: NotFoundInsightException: Import file not found

I've changed the permissions to rw for everybody. The zip file is correct and can be unzipped correctly.

Do you have an idea of what is going on ?


Thanks in advance


PS: our installation has a symlink between /opt/atlassian and /var/atlassian


1 answer

Symbolic links are not compatible with Insight imports. You will have to remove the symbolic link with the exact file path. 

Same Problem. At what point do I need to remove the link?

- attachments.xml


- jira-configuration.xml

- schema.xml

Thanks and kind Regards


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

Send an Email or Publish to Confluence - What should you do with your release notes?

Background When you hear the words ‘Release notes’, almost always you think of an unsolicited email from a software vendor. But I am here to tell you that from our data, sending release notes via E...

131 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you