We are currently evaluating Time to SLA.
As per their documentation, there should be a tab for Customer Portal SLA: Customer Portal SLAs - Time to SLA for Jira Cloud (snapbytes.com)
For some reasons, I can't find it anywhere in the app settings.
Please advise. Thanks!
Hi @Rowell
Outlined from the TTS Cloud documentation:
Are you sure that you went to the project settings of your JSM project and did not see Time to SLA link there?
If so, as @Fabian Lim mentioned, please raise a support ticket here?
Thanks
Hi @Rowell
You would be better off contacting the vendor directly. If you are paying for the app, they will get back to you soon.
Cheers
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