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Can't find Customer Portal SLA

Rowell
Rowell Apr 17, 2022

We are currently evaluating Time to SLA.

As per their documentation, there should be a tab for Customer Portal SLA: Customer Portal SLAs - Time to SLA for Jira Cloud (snapbytes.com)

For some reasons, I can't find it anywhere in the app settings.

image.png

Please advise. Thanks!

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Tuncay Senturk
Tuncay Senturk Community Leader Apr 18, 2022

Hi @Rowell 

Outlined from the TTS Cloud documentation:

  1. Log into your Jira Cloud account.
  2. Go to project settings of Service Management project
  3. Click Time to SLA.

Are you sure that you went to the project settings of your JSM project and did not see Time to SLA link there?

If so, as @Fabian Lim  mentioned, please raise a support ticket here?

Thanks

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Fabian Lim
Fabian Lim Community Leader Apr 17, 2022

Hi @Rowell

You would be better off contacting the vendor directly.  If you are paying for the app, they will get back to you soon.

Cheers

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