Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can't find Customer Portal SLA

We are currently evaluating Time to SLA.

As per their documentation, there should be a tab for Customer Portal SLA: Customer Portal SLAs - Time to SLA for Jira Cloud (

For some reasons, I can't find it anywhere in the app settings.


Please advise. Thanks!

2 answers

1 accepted

0 votes
Answer accepted
Tuncay Senturk Community Leader Apr 18, 2022

Hi @Rowell 

Outlined from the TTS Cloud documentation:

  1. Log into your Jira Cloud account.
  2. Go to project settings of Service Management project
  3. Click Time to SLA.

Are you sure that you went to the project settings of your JSM project and did not see Time to SLA link there?

If so, as @Fabian Lim  mentioned, please raise a support ticket here?


1 vote
Fabian Lim Community Leader Apr 17, 2022

Hi @Rowell

You would be better off contacting the vendor directly.  If you are paying for the app, they will get back to you soon.


Suggest an answer

Log in or Sign up to answer

Atlassian Community Events