Button "Open in Jira" missing in MS Teams

[Denis Paul]

We lost the button "open in Jira" in our Jira Cloud/Microsoft Teams integration (via Webhook) without changing anything. Everything was fine until last week or so.

This is creating more work as we have to search and open the new support tickets in Jira. Before we could just click the button in Teams. 

[Denis Paul · Accepted solution]

We moved to a combination of Jira Automation and Microsoft Flow/Power Automate.
Teams webhooks are deprecated by Microsoft anyway.

This way we can customize the message and get links again in Teams. Solved the problem for us!

[Shawne Horn]

Same thing is happening with us. The button reappeared when I upgraded to the "New" MS Teams but has since disappeared again.

[jstewart01]

@Shawne Horn  did you try the steps below?

[Shawne Horn]

Good Morning, I followed the steps and now I have the button but also have an entirely new notification as well:


FYI - I had to re-sign into Jira through Teams after swapping over to the New Teams

[jstewart01]

Yes thats the new style you have more functionality now with this app then the webhook. You can disable the webhook now. @Shawne Horn 

[Shawne Horn]

Is there any way to get more info on the notification like the old version? The new notification is severely lacking and missing "Priority", "Status", and "Description" (Screenshot showing differences)

[jstewart01]

If you move a ticket to in progress it should show in the notification it may not list it out like it did before.

[Shawne Horn]

What about "Description" and "Priority". Those fields are the bread and butter of the Teams Notifications for us.

[jstewart01]

Yes this is an example of the description. @Shawne Horn 

[Shawne Horn]

Ok nice. How do I enable that? My notifications are only showing the title of the ticket currently.

[jstewart01]

Did you get this screen when you went to set up the connection? also try to comment on a ticket it should notify the channel. @Shawne Horn 

[Shawne Horn]

Yeah I set all this up. I removed "Comment" because we don't want the channel getting spammed since it's a shared channel. We just want it to notify us when a ticket comes in and what the issue is. I want the "Description" field in the notification when a new ticket comes in.

[Denis Paul]

The screenshot from @jstewart01 is showing a comment, not the ticket description.

[jstewart01]

@Shawne Horn  on the new creation of the ticket it will show but after that it will show the comments and updates after and if you need you can edit and reply off the teams notification for it. or you can view the Jira Cloud tab on that channel and see other information on the ticket.

[jstewart01]

@Denis Paul  That was the description it just looks different but it is the description.

[jstewart01]

In the teams channel you the notification to appear in do @jiracloud notification That should prompt the message of channel notifications and Turn them on. @Denis Paul  and @Jan Palas 

[Denis Paul]

Thank you for your comment @jstewart01 but we still get notifications. They just miss the "Open in Jira" button we had before. We are using the webhook integration to do this.

I also tried your method of asking the Jiracloud Bot, but we still have no "Open" button. Will look into it a bit more and give up again.

Do you get a direct link to your issue in teams, @jstewart01 ?

[jstewart01]

Yes I do and the webhook will work bur you won’t get the open in jira like the screenshot did you do the “jiracloud notfications” in your teams? Did it prompt you. @Denis Paul 

[Denis Paul]

@jstewart01 yes, I tried that and get the prompt but currently no success. I just get the notifications from the webhook. Maybe it doesnt work together. Maybe I'll give it a try and test it in another channel without the webhook that maybe "steals" the notification.

[jstewart01]

It should work the same in my working session I had both working together are you an admin in teams?

[Denis Paul]

I'm no admin.

I've tested it again in a fresh channel without webhook and still get no notification :-(

About to give up...

[jstewart01]

@Denis Paulbeing admin would help because you install the jira cloud app in your channel and do the @jiracloud notifications and it should prompt you accordingly also is the MS teams toggle on in your jira cloud tennat https://company-name-here.atlassian.net/plugins/servlet/ac/msteams-jira/msTeamsJiraAddonConfigPage?

[Denis Paul]

To clarify: I could do all of this without being Jira or Teams admin. I am a channel admin though. The app is already installed and we get notifications via webhook. 

Maybe the difference in our setup is that the ticket I'm looking for is created by "Automation for Jira" from a JSM ticket.

[jstewart01]

@Denis Paulokay my point is you have to be some type of admin and that works too. So in your channel when you do a new post and @jiracloud notifcations what happens?

[Denis Paul]

Thank you for your perseverance ;-)

Did you see my screenshot above? It looked like everything went fine as expected and I even got the confirmation that notifications were activated.

[jstewart01]

@Denis PaulI saw it and fro the jira project you selected aren't still and yeah I want help resolve this issue once atlassian updates their teams documentation it will make things easier and That Here to help is different then I ever seen but if you click manage notifications does it pop up?

[Jan Palas]

Exactly - the same problem here, it occured at the end of February. Very annoying - instead of just clicking on the button and seeing the issue in a browser, now I have to search for the issue manually (!!)