Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Automation rules seem to stop working when an update is available



This is quite strange. I have had two occasions where my automation rules just stopped working... In both cases when I did a routine check of my plugins there was an Automation for JIRA update pending...

Applying the update then caused the rules to start working again...

Seems very odd and unlikely...any thoughts?

May have also coincided with reindexes...hard to say...




1 answer



This is concerning to say the least. I'd imagine it is a co-incidence about the pending upgrade (esp, as we do multiple releases a week so it is almost a default state to be in).

Are you talking about scheduled rules or just all rules? Either way this very bad and it is best to raise a support case at:

I'd hope there is some kind of clue in the Jira logs so if you can add a Support Zip to that ticket created that should get us long way to figuring out what is going on.

DO NOT attach the log to this forum post.....



Nick [Automation for Jira]

Thanks Nick, I'll have a trawl through and see if I can see anything... Do you know if there is a way to get the plugin to print enhance debug, e.g. to its own logfile or similar?


Thanks for the prompt response,


Hi Nick.

I am seeing the same issue.  My investigations led me to here - funnily enough, Simon worked for me when he posted this original issue.  It's the same Jira instance affected. 

Anyhow, it's the only lead I have.  Could you possibly ping me the link to your "Update instructions / guide"?   A slight error led to kicking off the Update and now it's hanging...


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

Marketplace Partner Spotlight: AppLiger

This month the spotlight is on AppLiger. We caught up with Pavel Pavlovsky, CEO and Product Manager, to learn how the company started and what fuels the team's creativity.    Atlassian:...

386 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you