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Automation/notification for stale tickets


I would like to set up an automation where agents are notified when there has been no activity on a ticket after period of X days. 

I currently have a JQL filter that identifies the stale tickets, but I would like a notification to go out to the agents before the stale threshold is reached. 

Thanks for your help!

2 answers

0 votes
Karyna Tyrnavska _SaaSJet
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Nov 11, 2022

Hi, @Steve Tolbert !

You can use Boomerang: Reminders for Jira Issues.

You can create custom notifications and set a message, time, recipients, and recurring.

0 votes
Dirk Ronsmans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 03, 2022

Hey @Steve Tolbert welcome to the community!

How do you currently define the JQL? If you use the updated field in the query you could use the -1d or another timeframe to send it out before it actually reaches the threshold.

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