Automation: How to compare multiple smart value conditions

[Amelia Vondrus]

Hi Team, 

When a specific ticket / form is submitted I'm looking to check the form response for multiple answers so we may automatically assign the request to a particular team depending on the responses. I've been successful in using advanced compare conditions to match form response to a single selection but I'm running into an "Error rendering smart-values when executing this rule: Improperly closed variable" when checking against multiple selections. Any suggestions here? 

Successful

Unsuccessful

[Agraj Mangal · Accepted solution]

Hi Amelia,

Going by your screenshots, the second screenshot where you compare with a regular expression - you do not enclose the smart value correctly within `{{ .... }}` and your smart value is missing a trailing `}` 

Once you add that it should not give you the error "Error rendering smart-values when executing this rule: Improperly closed variable" and should be able to calculate the smart value as it was able to do in the first screenshot.

Hope that helps,
Agraj

[Amelia Vondrus]

Hi Agraj,

Thank you, I realized my clerical error soon after posting. Additionally I used \b before and after each smart value to determine exact matches. The below was successful!