Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Auto-transition on issue when a date occured


I'm working with a brand new workflow in Jira Service Desk. When a particular status is reached, I need to set a date counter (i.e. 30 days) automatically. Then, when counter reaches 0 days, I need to make a transition to another status automatically. 

Is there any way to do it ? ...better without paid plugins :)


2 answers

1 accepted

2 votes
Answer accepted
John McKiernan
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 10, 2018

Hi Nico,

Yep this is definitely possible through Automation for Jira (and unpaid too ;) 

First you need to install Automation for Jira Lite (server or cloud version)

You need to set up two rules. 

Rule 1 sets the date on the transition (Sets the counter running)

When = Issue Transitioned 

If: Issue matches JQL, status = "In Progress"

Then: Edit issue fields - due date = {{#now}}func=plusDays(30){{/}}

Screenshot 2018-05-11_14-46-38.png


Rule 2 - Transitions when due 


When: Scheduled 

*fixed rate of every 1 Day, run a JQL search with 'duedate <= 0d and duedate > -1d'

Then: Transition to Done 

Screenshot 2018-05-11_14-54-32.png



Hope that helps. Feel free to reach out if you have any other questions! 



wow, you have been very clear! :)

I don't understand why the AND condition is necessary but i'm going to try it immediately


hello John,

finally I tested the rules. Rule 1 is ok. Rule 2 is ok too, but I tested without the AND condition, so the after the first time the rule was runned successfully, then it is gone into error. 

I think it depends by the AND condition, so i'm going to tune it.

thanks again

Wow! This is great and exactly what I was looking for

Like John McKiernan likes this

Hi there, 


I am looking for something similar to the above but haven't came up with a solution. I need all issues in a status to transition on a certain day (i.e every Wednesday evening) and for this to occur every week. Is there anything like this that could be achieved with Automation plugin? Any help much appreicated



Sorry ignore the previous question, for anyone looking to an answer to that it can be achieved using a CRON expression in the Automation for Jira plugin

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events