Atlassian University Order Problems

[Owens IT]

Hi.

I ordered three different University plans from your site on the 5th of December, and I am still unable to access the materials. I received an email from Artem Ovsyannikov on the 6th informing me of the following:

Thanks for placing your recent order (AT-329850) online!

The email domain of the technical and billing contacts (xxxxxxxx) listed in your order is going to be the email domain tied to your Atlassian University account. Should your quote be approved as is, 10 users with @xxxxxxxx email addresses would be able to sign up for Atlassian University under your account.

If you would like to change your contact information to an @xxxxxxx email address on your order, please give us the full email address and we would be happy to make those changes. If you do chose to change your contact information to an @xxxxxxx email address, that will be the domain associated with your Atlassian University account.

Please let us know how you wish to proceed and we would be happy to help!

I then replied with:

Please use my other email address, xxxxxx@xxxxx.com in that case. I have replied from that address to confirm.

I still have not heard back from him, and it's now 4 days that we're being billed without access to the training materials. I must admit I'm getting a little frustrated that I still cannot access the system from either of the domains mentioned in the message trail (I've obscured them here because this is a public site).

Essentially, I would like to use the domain I registered with University as the access domain, so please let me know if you need me to resend that information over.

When can I expect to gain access?

Jack

[Owens IT · Accepted solution]

Regarding Jamie's earlier comment about people being redirected here, it's true. There's a checkbox on the support form to post the question to Answers. I didn't use that to make my post, however.

Atlassian eventually replied and have now pushed my order to completion. It appears the sales rep who took my ticket was on vacation, and nobody else took over his ticket queue while he was gone.

Anyway, I'll close this Answer off now. Thanks for your comments, everyone.

[JamieA]

I have a feeling that somewhere Atlassian are directing new ondemand users to this forum. I have a sneaking feeling that we are being co-opted to do Atlassian's first-line support. No offense at all the OP but, alongside the fact that the same questions keep repeating as search doesn't work, it's devaluing the site.

Also see (where is confluence) - these are questions for Atlassian sales, not this site, IMHO.

[Nic Brough -Adaptavist-]

I agree, skimming back over my email. Whilst it's valid for OnDemand users to be here to ask questions about how they use it like any other Atlassian user, there's "systems" stuff being asked which really should be picked up by the OnDemand people, not dealt with here.

Oh, and very definitely +several-million on the broken search - it's utterly useless.

[Nic Brough -Adaptavist-]

This is a forum for end users. Atlassian do lurk and post, but you would be far better off contacting them directly. I know sales@atlassian.com isn't the technical contact for University, but they're always concerned if there's money involved and will be able to find and chase up the right people (if it's not them)

[Owens IT]

Thanks for replying, Nic.

Unfortunately there's no category in support.atlassian.com for University problems, so I thought I would try posting here instead. I have actually been mailing sales@ the whole time, with no response, so that is what prompted me to seek other avenues for communication.

[Nic Brough -Adaptavist-]

Hmm, that is odd, I usually get something back from sales quite quickly (given the time difference between Australia and me).

[Dieter]

Could you try atlassian-university (at) atlassian.com? usually i got response from there by Alison Ettel