Atlassian Answers and its Superheroes

[Radu Dumitriu]

Well, we all heard that one: "With great power comes great responsibility" (well, this is Roosevelt, BTW, but general culture nowadays stops at Spiderman).

In an attempt to improve the Answers (and the quality of the responses in general) I pledge the guys answering on behalf of Atlassian:

1/ Bear in mind that we created plugins to cover some missing functionalities from Atl products. Answering something like: cannot be done, not standard without putting a 'maybe' or 'look for a plugin' is not a correct thing to do. First, this is not true in many cases, this is the gap we're filling.

2/ Accepting an answer on behalf of the user less than 1 day after the question was asked should not be acceptable. There are many many solutions out there. Let the user try them out.

3/ https://answers.atlassian.com/questions/109720/is-it-fair-to-create-another-user-or-ask-your-mate-to-vote-you-for-some-karma

It is nice to see you as a family, voting each-other ...

So in short, sorry for being an a*****e (this is how I am, an educated monkey - funny thing is that this concern of abusing the powers was raised by Atlassian against outside users - it was a huge discussion in the past). Don't get me wrong: it's good to have you around. But please read again the first phrase.

[Jeremy Largman · Accepted solution]

Thanks for posting this Radu. I'd love to follow up with the right people to make sure our moderators are doing the right thing. Do you have a few examples? If you prefer, email me at jlargman@atlassian.com.

[Radu Dumitriu]

It's not the idea to point fingers at X or Y.

[Jeremy Largman]

Sure, fair enough. I was wanting to figure out the difference between accepting answers for good reasons and for bad, or if upvoting was really gaming the system or not. I'm sure there's a discussion to be had about why or why not resolve an answer. We had initially wanted more accepted answers, so some of the moderation is with the best intentions. I thought maybe looking at the cases would be a good way to figure that out.

[Radu Dumitriu]

Upvoting by Atl for Atl, for the wrong reasons, yes, it makes the difference.

[Radu Dumitriu]

Closed, I hope it will be resolved from now on

[Jeremy Largman]

We're going to make an Answers etiquette guideline and create moderators. We have ad-hoc moderators now, but we'll get this going in a more established effort.

[Radu Dumitriu]

Thanks Jeremy. Let us know if we'll (the rest of us) have rules to respect / obey.