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After setup screen but cannot show any fields in agent mode

 

After setup screen have field system and Function and sub but cannot show fields in agent mode for create ticket.

 

2022-10-04_10-50-05.png

 

 

2022-10-04_10-49-36.png

1 answer

1 vote
Support Team _Clearvision_
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Oct 04, 2022

Hi Todsporn,

You should check the field configuration in case those fields are hidden.

Also check the field's context, it might be only visible to certain Projects, add your project in to make them visible. (Go to 'Settings>Issues>custom fields' to find them)

Hope that helps.

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