Arctic Wolf is looking for an R&D Apps & Tools Developer to join our pack!

[Jimmy Seddon]

Apply Now

Arctic Wolf, the leader in security operations, is a fast-growing company in an exciting and fast-growing industry—Cybersecurity. How fast are we growing? Well, Arctic Wolf ranks #25 on the Deloitte Fast Technology 500 for North America in 2019!  We have doubled headcount, customers, and revenue for five years running. 

We are also cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds and ideas to make our teams even stronger. In fact, we are considered among the 2020 Best Places to Work by bizjournals.com.  

At Arctic Wolf, we believe in corporate responsibility. Our offices across North America participate in volunteer programs throughout their communities, and we earned distinction from TravelWise for our efforts in promoting sustainable transportation.

About the Role

As an R&D Tools Developer, you will be working with the other members of the R&D Labs team to support the tools within the R&D Organization.  This role will be responsible for administration, configuration and support of our Jira and Confluence cloud instances in use by R&D and Product teams, and broader R&D application level support for our lab environments and other R&D tools.  This role will work closely with IT and R&D departments to ensure that tooling meets the needs of the specific teams.

Responsibilities Include:

• Administer and define Jira and Confluence solutions for ever-changing needs within the R&D and Product organizations

• Support the R&D suite of tools, including Jira, Confluence, Github, and other R&D tools

• Collaboratively work with IT to setup tools that meet the needs of R&D and Product teams.

• Analyze, review, and document functionality to determine potential areas of continued improvement.

• Work with the Training team to develop user training on R&D tools regarding how to use the tools, new functionality, etc.  

• Maintain existing Jira projects, workflows, and permissions, while working in a Jira cloud environment.

• Document and support best practices for Confluence page structure, template creation and space permissions

• Work with Jira filters, reporting, dashboards, workflows, fields, to provide the best solutions for the problem

• Test new features and functionality of the Atlassian Suite of tools, integrations and Apps to ensure compatibility. 

About You

• Experience as Jira Administrator with expertise customizing Jira projects with various schemes, complex workflows, custom JQL, and integration with other business systems, including external reporting systems.

• Experience with architecting a Jira Cloud Instance (Jira Software and Jira Service Management) across multiple teams would be an asset.

• Experience maintaining Github Organizations or Administration of other source control products

• Experience with AWS, Azure, GCP or Vmware an asset

• Ability to construct advanced dashboards using various filter types in Jira and Confluence

• Experience in researching, building a business purchase case, and installing Atlassian Apps.

• Understanding of User & Group management through Atlassian Access.

• Experience maintaining and supporting systems or tools in a rapidly changing environment

• Strong analytical skills.

• Atlassian Certifications an asset.

• Ability to work in a dynamic agile environment.

• Must have strong work ethic with good time management skills.

• Excellent verbal and written communication skills.

Interview Process

The interview process is approximately as follows:

• Phone pre-screening: A recruiter contacts you to briefly discuss your work history and provide an overview of Arctic Wolf. Approximately 30 minutes.

• Technical assessment: A recruiter sends you a link to a straightforward technical assessment that is relevant to the role you are applying for. Approximately 1 hour.

• Face-to-face interviews: Several team members conduct two interviews to learn more about you and provide more information about your potential role and team. Be prepared to collaborate on a technical problem and talk more about past projects and your career goals. Approximately 1 hour per interview.

Security Requirements:

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information.

• Background checks are required for this position

Working at Arctic Wolf: 

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data— we get to work in an industry that is fundamental to the greater good.  

All wolves receive compelling compensation and benefits packages, including:  

• Equity for all employees

• Paid parental leave

• Training and career development programs

If you're excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply anyway. We review all applications and still may consider you the right person for the role or have another open position where you’re the perfect fit. 

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. 

Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment that ensures equal access and participation for people with disabilities. Please let us know if you require any accommodations by emailing: recruiting@arcticwolf.com