why i can't upload my video as attachment

[Yasmeen Maher]

i am trying to upload a small video at the ticket but it doesn't upload i a using mac recording screen so it generate .mov file I tried to change the file extension to .mp4 but still have the same issue 

[Ladislav Prchal]

So we pay like idiots for a software that is unable to upload video and/or to tell us what is wrong? Do you have no feel of shame? You waste my time by uploading the video properly and then, when I try to save it, I got general error? Pathetic.

[Marcin Płuciennik]

Hi @Yasmeen Maher 
I know it was 2 years ago :) , but did you solve the issue with video upload?
I've got same issue and can't find the solution.

[Ladislav Prchal]

Nobody can. It is too difficult to upload images and videos to server. There is no such technology, that would allow us to store videos and to play them on demand. There is no way how to achieve it.

[John Funk]

Hi Yasmeen - There is a  2 gb limit for attachments. 

[Yasmeen Maher]

Hi John my file is 13.8 MB so it should works 

[John Funk]

What kind of error do you get? Can you share a screenshot of it? 

[Yasmeen Maher]

no error display just it doesn't upload 

the progress bar for uploading not responding 

[John Funk]

are you able to upload other files on that same issue? Even as a test? 

[Yasmeen Maher]

yes I uploaded an image and file successfully  

[John Funk]

I would suggest you enter a support ticket with Atlassian then:

https://support.atlassian.com/contact/#/

[Owen Wallis]

Hi Yasmeen, it may be that your site admin has limited the size of attachments. So I would look into that first, let me know how you get on.

[Rishabh Jain]

How to check the size limitation?

[Ladislav Prchal]

You cannot.