why i can't upload my video as attachment

Yasmeen Maher February 1, 2021

i am trying to upload a small video at the ticket but it doesn't upload i a using mac recording screen so it generate .mov file I tried to change the file extension to .mp4 but still have the same issue 

3 answers

0 votes
Marcin Płuciennik
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November 3, 2023

Hi @Yasmeen Maher 
I know it was 2 years ago :) , but did you solve the issue with video upload?
I've got same issue and can't find the solution.

0 votes
John Funk
Community Leader
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February 1, 2021

Hi Yasmeen - There is a  2 gb limit for attachments. 

Yasmeen Maher February 2, 2021

Hi John my file is 13.8 MB so it should works 

John Funk
Community Leader
Community Leader
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February 2, 2021

What kind of error do you get? Can you share a screenshot of it? 

Yasmeen Maher February 2, 2021

no error display just it doesn't upload 

the progress bar for uploading not responding 

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 2, 2021

are you able to upload other files on that same issue? Even as a test? 

Yasmeen Maher February 2, 2021

yes I uploaded an image and file successfully  

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 2, 2021

I would suggest you enter a support ticket with Atlassian then:

https://support.atlassian.com/contact/#/

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0 votes
Owen Wallis
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 1, 2021

Hi Yasmeen, it may be that your site admin has limited the size of attachments. So I would look into that first, let me know how you get on.

Rishabh Jain April 4, 2024

How to check the size limitation?

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