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what causes this error to occure? and how can it be fixed?

Mankga
Mankga Jan 28, 2020

Error rendering 'com.pyxis.greenhopper.jira:greenhopper-epics-issue-web-panel'. Please contact your Jira administrators.

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Benjamin Morgan
Benjamin Morgan Atlassian Team Jan 30, 2020

Does this happen all the time or is it intermittent? 

I think your best bet would be to file a support ticket so that Atlassian Support can look at what is happening on your specific instance.

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