updating a custom field with a new behaviour

Fabio Paglianti April 15, 2024

dear all


I have this use case where I created a custom field for one of my product where I have listed the "customer" like

  • Customer A
  • Customer B
  • Customer C
  • Customer D who has left the product


Today, Customer D is no more on this product and I would like to:

  1. leave this value to keep the integrity of the isseus in the past in case of necessity
  2. obtain Customer D is not more selectable by mistake by any user.


Any idea?





2 answers

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4 votes
Answer accepted
Kai Becker
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 15, 2024

Hi @Fabio Paglianti 

you should disable the option in the custom field context of the custom field.

settings > custom fields > search for your field > ... menu "Context"

This will disallow further selection of the value but will leave it selected in present issues.

Hope this helps

Fabio Paglianti April 15, 2024

thank a million @Kai Becker 

it works as expected.



Like Kai Becker likes this
0 votes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 15, 2024

Hi Fabio,

If the Customer D option is part of the Jira custom field drop-down menu (multi-select option) there is no way to stop your team from selecting Customer D moving forward even though they are no longer part of the product or stopped using the product.


I am afraid you would have to ask your team to make sure they are selecting the right choice moving forward to avoid errors.





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