report users

[Marta CRUZ MEGIA]

Hi,i'm a JIRA administrator and when I try to generate a report in which is necessary to file the user field and insert my user, never it works, all the time appear the red message " the user doesn't exist or privileges mistake"

Could you please hel me?

Hola, soy administradora de JIRA y cuando intento ver un gráfico (reporte)  en el que hay que introducir un usuario, por ejemplo "Informe: Informe de carga de trabajo del usuario" siempre me da error "El usuario solicitado no existe o no tiene los privilegios necesarios para verlo."

¿Me puede ayudar alguien?

gracias

[Nic Brough -Adaptavist-]

It often means a user has been deleted when they still have data in JIRA tied to their account, or you're trying to work with a non-existent user. 

But, where exactly is this error occurring?  You say "report" then "insert my user", but we need to know exactly where this is - there are a lot of reports in JIRA.

[Marta CRUZ MEGIA]

when i said: "insert my user" i meant that I insert my own user name to see my data.

as you can see in the image attached, i've written mcruz (this is my user)

attached imagereport.PNG

[Nic Brough -Adaptavist-]

Ok, that's pretty clear - you don't have the right access to see the report.  Check the privileges you have on it.

[Marta CRUZ MEGIA]

thank you, and could you please help me with this issue? which is the permission  that i should have?

[Nic Brough -Adaptavist-]

I don't know what report it is or how the permissions might be done.  The reports in plain JIRA don't have any permissions to run them, so I don't know where that comes from (but they may return no data if you don't have access to the issues it tries to report on)