I would like to configure Jira so the customer can be sent an email on certain Notification events but without adding every customer email address as a Jira User - that would create an absurd number of jira users to the system when we only have 100 bona-fide people.
I don't see any way to set up the mail handler to add the From: address to any field in the system so that I can set up a Notification Schema.
Is there? How?
You are correct that you cannot add non-users to a notification scheme. You can use the JIRA "Share" feature to alert any email address of an issue, but they won't be able to be integrated into true notifications.
Since you are using the hosted version of JIRA, this makes it tricky as well, since there are plugins that have some of this functionality but you can only install them on the download version of JIRA.
Another option you have is to open up your JIRA instance to anonymous access:
Users could view anything in the "anonyous-enabled" project, but they still wouldn't be able to get true notifications :(
Currently there isnt a solution available (that I know of) for a full lifecycle interaction of email only users with OnDemand JIRA, all addons listed above are all for Download only.
That said, I have a project underway right now for this exact scenario, more news in the next month or two.
You can send emails to non-JIRA users using our plugin https://marketplace.atlassian.com/plugins/net.vacom.jirassimo
It is possible to specify precise JQL condition when notifications will be sent out as well as custom body and subject for each email message. Recipients can also be customized, for example, taken from custom JIRA field.
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