is Jira capable of creating a ticket automatically by sending an email to a particual address ?
Hello @jayasankar.chitturi ,
Welcome to Atlassian Community...!
The short answer is yes. Please check the below link
Create issues and comments from email
Thanks.
Thanks for the reply. Can you help me to set it ?
the documentation is very confusing
If you have Jira Administrator privilege's, please go through the below settings,
To configure a incoming email handler in Jira, you may need to request your Team to provide a new email address to configure this, and you can request the below details of the newly created email
You can contact your Email Exchange team, they can help you to get the above settings and configuration.
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