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is Jira capable of creating a ticket automatically by sending an email to a particular address-mail?

Edited

is Jira capable of creating a ticket automatically by sending an email to a particual address ?

1 answer

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Hello @jayasankar.chitturi ,

 

Welcome to Atlassian Community...!

The short answer is yes. Please check the below link

Create issues and comments from email 

 

Thanks.

Thanks for the reply. Can you help me to set it ?

the documentation is very confusing 

If you have Jira Administrator privilege's, please go through the below settings,

image.png

To configure a incoming email handler in Jira, you may need to request your Team to provide a new email address to configure this, and you can request the below details of the newly created email

 

image.png

You can contact your Email Exchange team, they can help you to get the above settings and configuration. 

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