The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)
You can try out Jirassimo notifications for JIRA plugin (JIRA Cloud) to set up a messenger/email to get custom emails/notifications. You can totally control the body of the email, including custom fields
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