email notification

Aymane jilali October 30, 2024

Hi Community 

 

I'm trying to automate "send email" after the creation of a specific type of request, I managed to create the automation rule. My question is it possible to have the same content as The  user created an issue. email generated by jira 

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Chi Am _Addon-Solutions_
Atlassian Partner
October 30, 2024

Hi @Aymane jilali 

Do you want to send the description of your ticket in the body of your email?

Aymane jilali October 30, 2024

Screenshot 2024-10-30 at 2.07.36 PM.png

Aymane jilali October 30, 2024

like this one, i know that i can play with smart value to get this fields, but I'm wondering if there's a method to show it like this 

Chi Am _Addon-Solutions_
Atlassian Partner
October 30, 2024

you can create your own HTML rendering by injecting html tags into the body of your email and enabling the HTML rendering optioncustommail.png

Aymane jilali October 30, 2024

i'm not so familiar with HTML tags, I wonder if there's an easy path to get this info, or duplicate it from the jira system 

Chi Am _Addon-Solutions_
Atlassian Partner
October 30, 2024

No, it's not possible. The only way is to go through specific HTML injections.

Like Aymane jilali likes this

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