eMail attachment is not working anymore from Outlook Jira Plugin

amueller
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November 7, 2024

Hi,

when creating a Jira issue via the Outlook Jira Plugin, the email attachment is not working anymore.

image.pngimage.pngimage.png

 

Does anyone know the problem and has a solution?

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Tomislav Tobijas _Koios_
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November 8, 2024

Hi @amueller ,

The attachment should be a part of Attachments panel above the Attached emails panel.2024-11-08_09-30-38.png

However, regarding the attached email, it seems I've got the same problem as you (although this worked a day or so ago).

I've raised a Support ticket for them to take a look. I've also shared this question in the support ticket. I'll share any information once I get the reply.

Cheers,
Tom

Tomislav Tobijas _Koios_
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November 8, 2024

Quick update - the support team has confirmed that this in fact is an issue and that their internal team is working on the same. I'll post an update as I hear back from them.

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Tomislav Tobijas _Koios_
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 11, 2024

Hey @amueller ,

I've received an update from the support team:

Unfortunately, we don't have a public-facing JAC for this. However, I would like to inform you that our internal team has mitigated the issue, and I request you to validate it.

I've tested creating issues from email and attaching email to existing issues and all seems to be working now 🎉
Could you test it out now?

Cheers,
Tom

amueller
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November 13, 2024

Hey Tom,

yes I can confirm it is working again.

Thanks

Cheers Alex

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