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cannot open excel doc in mobile app

I have attached an excel spreadsheet document file in an issue, and when my coworkers and I tap to open the attachment on our phones, it will not open.

1 answer

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Hi @Tabitha, welcome to Community. May I ask if you're using Android or iOS?

This happened on two IOS phones. 

Thanks for confirming that @Tabitha. Did you upload the attachment and view it successfully via desktop? 

If yes, then this sounds like a bug which may not be reproducible on our end without more info. If you visit and click Contact (top right corner), our support team can investigate this for you and hopefully provide a solution asap.

Please let me know if you experience any problems.

Kind regards,


Yes. I uploaded and viewed from the desktop. Thanks!

Like Hannah McKenzie likes this

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