Workflow transitions not working for all tasks

Hi,

I just extended the classic workflow for Jira tasks for two additional status and some additional transitions. See picture below:

However, for older tasks some of the transitions do not appear in the menu, although the tasks are totally the same exept for the date they were created. See next two pictures.

Without additional transitions:

With additional transitions:

Note: Both tasks are the same in the same projekt except that one task was created before the change of the workflow.

Do we need to perform any kind of refresh to get to see all possible transitions within older tasks, that were created before the extention of the workflow?

Thank you for your answers.

5 answers

1 accepted

The solution was to duplicate the workflow scheme and reassign it to the project where old tasks didn't show all transitions.

0 vote

No, there's no refresh or anything needed. Once you've said "use workflow X for project Y, issuetype Z" that's it, it'll use that workflow.

Start by checking the conditions on the two "put on" transitions.

Hi, Thanks for your reply. There are no conditions on the transitions. For new tasks the transition works as desired. For old tasks it doesnt show the two additional transitions.

Hi NicBo

Check if you published the workflow changes and attempt a reindex after that. So in that case, please follow these steps:

Log in as a user with the 'JIRA Administrators' global permission.

Choose the cog icon at top right of the screen, then choose System. Select Advanced > Indexing to open the 'Re-Indexing' page.

Select *Lock JIRA and rebuild index*,

Click *Re-index*

Hope it helps,
Ricardo Carracedo.

Hi Ricardo,

I published the changes and just performed a reindex. Unfortunatly, still only newly created tasks show all transistions.

Any other ideas?

The strange thing is, I use the same worklow for another project where all older tasks show the new transitions as designed.

Cheers.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

451 views 2 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you