Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Workflow transition button e-mail

I have a workflow transition "waiting for approval customer" In the customer portal the customer can approve or not approve.

I want to add a button to the e-mail notification, that the don't have to go to the URL first but immediately can accept.



2 answers

1 accepted

0 votes
Answer accepted
Jack Brickey Community Leader Sep 27, 2020

While that is supported in server it is not in cloud unfortunately

Is there documentation on how to accomplish this in Server? I have a similar scenario. I'm sending an email to users asking them to approve/reject something. Instead of asking them to navigate to the issue in Jira, I'd like to provide them two buttons in the email so they can simply click one and be done. The "Approve" button runs one transition in the issue, and the "Reject" button runs a different transition. Is there a way to set up specific URLs for each transition and use those URLs for hyperlinks to serve as buttons?

Hi Bianca,


We have support for Approve/Decline buttons in email in our add-on Raley Emails Notifications

Setup is fairly simple and described here:




Suggest an answer

Log in or Sign up to answer
Site Admin

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you