Why is work calendar not working on some computers?

So at my workplace we have some users that get a blank screen when trying to access this plugin. I don't think it is a permission fault as they can access it on different computers. Even different browsers on the same computer doesn't work. Is there a requirement for this plugin to work or is it a bug? 

2 answers

Hi Jack,

Thank you for reporting the problem.

There is no special requirement and I certainly want to find the matter. Few questions to help me to move forward in locating the cause:

  • Are "blank" and "working" computers in the same intranet?
  • Is it possible that "blank"computers have special internet access restrictions?
  • Do "blank" and "working" computers run the same operation system? If not please let me know OS for blank computers.
  • Do you see any JavaScript errors when Work Calendar is not loaded? In Chrome and FireFox the errors are shown under development toolbox which is launched by F12.
  • Can you please try to open https://jira-work-calendar.com/ on the problematic computer and let me know if the page is opened fine. I suspect that particular computers do not recognize the SSL certificate for jira-work-calendar.com

Hi @Jack Teng,

Could you please update me if the blank screen problem has gone.

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,723 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you