The password management will not perform password resets if either of these is true:
1. user credentials are managed externally (such as active directory, LDAP, etc.)
2. password management is disabled in Jira
I would recommend taking to the Jira system admin to determine if either of those conditions is true and what their expectation is for password management.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs