The password management will not perform password resets if either of these is true:
1. user credentials are managed externally (such as active directory, LDAP, etc.)
2. password management is disabled in Jira
I would recommend taking to the Jira system admin to determine if either of those conditions is true and what their expectation is for password management.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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