Why I cannot edit sender name in customer notifications? Edited

[Aitor_Corrales_Casas]

When I edit "Email from:" in General Configuration with text (MyCompanyName) and send a notification to a customer, I detect as customer receive other sender name configuration as "${fullname} (Jira)".

[Angélica_Luz · Accepted solution]

Hi Aitor,

Thank you for reaching out to Atlassian Community!

Currently, we can change the “Email From” only for system notifications. Customers receive different notifications, that’s why the change you made is not applied to their notifications and it still shows the agent’s full name.

We have a feature request suggesting the implementation of this ability:

• User JIRA's 'Email From' format in Notifications

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica