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Why I cannot edit sender name in customer notifications? Edited

When I edit "Email from:" in General Configuration with text (MyCompanyName) and send a notification to a customer, I detect as customer receive other sender name configuration as "${fullname} (Jira)".

1 answer

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Answer accepted

Hi Aitor,

Thank you for reaching out to Atlassian Community!

Currently, we can change the “Email From” only for system notifications. Customers receive different notifications, that’s why the change you made is not applied to their notifications and it still shows the agent’s full name.

We have a feature request suggesting the implementation of this ability:

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

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