While Performing Migration Using JCMA, facing an issue with the destination site.

[atrayee.dutta]

While performing Jira Migration using JCMA tool , when asking to select the destination site " https://mercedes-benz-mobility-int.atlassian.net/" is not anabled. The option that is only enabled in the dropdown list is "https://mercedes-benz-mobility.atlassian.net/".

Please walk me through what needs to be done to get "https://mercedes-benz-mobility-int.atlassian.net/" enabled while choosing the destination site.

[Marc - Devoteam]

Hi @atrayee.dutta 

That could mean you don't have access on that site.

Or this site not approachable for the network you are on?

[atrayee.dutta]

Well, no that is not the case. I have the access. But after arriving at the situation where I am asked to choose the destination site , only the Production Site is available. That is appreciated but alongwith the production site also the testing site should be enabled. 

How do i get to that ?

[Marc - Devoteam]

Hi @atrayee.dutta 

Is this, the other url, a sandbox from the production or is it a compete different Atlassian org (complete other instance with its own management)?

If it is the sandbox you can use JMCA to connect to your sandbox instance.

Otherwise contact Atlassian Support

[atrayee.dutta]

Hi @Marc - Devoteam ,

Please do have a look at the screenshot :

Having provided you the screenshot, in the dopdown along with what you see also "https://mercedes-benz-mobility-int.atlassian.net" should be there since I am having the Org Admin Rights.

[Marc - Devoteam]

As I mentioned.

You are migrating a on-prem to Cloud right.

Can the On-prem server reach https://mercedes-benz-mobility-int.atlassian.net?

It can be this is not opened on the server the in-prem is running or any where else firewall in the network this on-prem is running.

Check this with the IT responsible for this server/network.

they might have just opened traffic to https://mercedes-benz-mobility.atlassian.net

This doesn't relate to access on the Cloud instances you have.

[David Nickell]

Good morning. I apologize I was reading your post and decided to click on your link. I it looks like I may have requested access which isn't my intent.  I was frankly stunned that I got a message saying my domain (splitdimedata.com) was approved for access.  I never got past this screen:

I will say, your portals look very nice though.   good luck