When ever i get a rating from user for solving the issues all see in the mail i am getting only one

Lokesh p
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October 17, 2024

Hi Team,

When ever i get a rating from user for solving the issues all see in the mail i am getting only one star rating. 

 

Thanks,Screenshot 2024-10-11 at 09.40.37.png


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Marc - Devoteam
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October 17, 2024

Hi @Lokesh p 

Then they give a 1 star rating.

IS this based on the default CSAT option in you JSM project?

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