What if I need support in JIRA and I want to talk to an actual human being?

[Chris Ruppel]

I just want to talk to a real life person for support.  Not try and get the whole scenario in an email with attachments.  Does Atlassian not allow customers to talk to their support team?  Pretty please?

[Jack Brickey]

Hi @Chris Ruppel ,

Atlassian doesn't offer support via phone. Your best bet to talk to someone would be via one of Atlassian's partners. The Community is a great place to start for free. Here is their Contact page.

[Nic Brough -Adaptavist-]

They will do calls, but only if you are a large customer with a licence that qualifies you for an account manager, or if they can't get to the bottom of the problem via the support request.

[Jack Brickey]

Thanks Nic I had heard that was the case but never found anything in writing. Then again I haven't spent a lot of time looking either.

[Boris Berenberg - Atlas Authority]

Another option would be to work with an Atlassian Partner like ourselves. Feel free to book a time via https://app.hubspot.com/meetings/atlas-authority/boris-30 Happy to answer any questions you have and see if there is an opportunity for us to support you on an ongoing basis.

[Jack Brickey]

@Boris Berenberg - Atlas Authority ,

yes that was conveyed in my response via the Atlassian partners link.

[Boris Berenberg - Atlas Authority]

Derp misread, need to get coffee before I read community, sorry.