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What if I need support in JIRA and I want to talk to an actual human being?

I just want to talk to a real life person for support.  Not try and get the whole scenario in an email with attachments.  Does Atlassian not allow customers to talk to their support team?  Pretty please?

2 answers

2 votes

Hi @Chris Ruppel ,

Atlassian doesn't offer support via phone. Your best bet to talk to someone would be via one of Atlassian's partners. The Community is a great place to start for free. Here is their Contact page.

They will do calls, but only if you are a large customer with a licence that qualifies you for an account manager, or if they can't get to the bottom of the problem via the support request.

Jack Brickey Community Leader Apr 29, 2022

Thanks Nic I had heard that was the case but never found anything in writing. Then again I haven't spent a lot of time looking either.

Another option would be to work with an Atlassian Partner like ourselves. Feel free to book a time via https://app.hubspot.com/meetings/atlas-authority/boris-30 Happy to answer any questions you have and see if there is an opportunity for us to support you on an ongoing basis.

Jack Brickey Community Leader Apr 29, 2022

@Boris Berenberg - Atlas Authority ,

yes that was conveyed in my response via the Atlassian partners link.

Derp misread, need to get coffee before I read community, sorry.

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