Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

What if I need support in JIRA and I want to talk to an actual human being?

I just want to talk to a real life person for support.  Not try and get the whole scenario in an email with attachments.  Does Atlassian not allow customers to talk to their support team?  Pretty please?

2 answers

2 votes

Hi @Chris Ruppel ,

Atlassian doesn't offer support via phone. Your best bet to talk to someone would be via one of Atlassian's partners. The Community is a great place to start for free. Here is their Contact page.

They will do calls, but only if you are a large customer with a licence that qualifies you for an account manager, or if they can't get to the bottom of the problem via the support request.

Jack Brickey Community Leader Apr 29, 2022

Thanks Nic I had heard that was the case but never found anything in writing. Then again I haven't spent a lot of time looking either.

Another option would be to work with an Atlassian Partner like ourselves. Feel free to book a time via Happy to answer any questions you have and see if there is an opportunity for us to support you on an ongoing basis.

Jack Brickey Community Leader Apr 29, 2022

@Boris Berenberg - Atlas Authority ,

yes that was conveyed in my response via the Atlassian partners link.

Derp misread, need to get coffee before I read community, sorry.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you