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User not receiving email notifications

Hi  All,

I have user cannot receive any email notification from Jira.

This is example ticket of him.

He is a Reporter and should be receive all notification of issue updated.
I was check with Notification help, and here the screen shot I take.
I also check with Email Flow on O365 Exchange server but look like Jira never sent him any email.

Screen Shot 2018-10-30 at 10.53.37 AM.png

4 answers

1 accepted

0 votes
Answer accepted

Hi all, I reach Jira support for help.
Here the answer:
User email was blocked in the Jira server email and need they Technician to un-block it
The Reason is Jira user was created when the mailbox of the user not yet exist. (So the email address was not available) -> Server but it in block it.
-> Make sure user mail box is ready before create Jira User

HI @Phu Ngo

Welcome to the Community!

If you want to get a notification on your own changes then you need to change in My Changes as Notify me going to User Profile.

Please have a look at the below KB for more details, hope it helps.

https://confluence.atlassian.com/jirasoftwareserver073/managing-your-user-profile-861256145.html#Managingyouruserprofile-Managingemailnotifications

Hi, 

 

you can even change the jira settings for user to receive emails on their own changes even if don't opt for it, settings>system>default user preference>Edit 

by default everyone will be able to receive notification

@Phu Ngo I think, we have the same problem. Can you exactly explain, what you did to solve this? Would be really great!

Thanks a lot!!

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