I have user cannot receive any email notification from Jira.
This is example ticket of him.
He is a Reporter and should be receive all notification of issue updated.
I was check with Notification help, and here the screen shot I take.
I also check with Email Flow on O365 Exchange server but look like Jira never sent him any email.
Hi all, I reach Jira support for help.
Here the answer:
User email was blocked in the Jira server email and need they Technician to un-block it
The Reason is Jira user was created when the mailbox of the user not yet exist. (So the email address was not available) -> Server but it in block it.
-> Make sure user mail box is ready before create Jira User
HI @Phu Ngo
Welcome to the Community!
If you want to get a notification on your own changes then you need to change in My Changes as Notify me going to User Profile.
Please have a look at the below KB for more details, hope it helps.
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