User has subscribed to Daily Updates option, but still not getting those updates via email. However, the user gets emails from other pages that she is watching.
I checked the user has the right email in the system and this issue is unique to her. The user has also checked her junk emails, and notifications are not going there.
I noticed there is a support ticket for the same issue - CONFCLOUD-67348, but am unable to access the fix for this issue. Can you help with steps on troubleshooting issue?
Hi @Rene Asanga
Looking at CONFCLOUD-67348 - it looks like it might just have been fixed, rather than having a specific action you need to take.
Have you tested this by making an edit to a page the user has permission to view? If there are no updates, not sure if it sends an email(?)
Good first test to make :)
The user was able to get updates from a page yesterday after our troubleshooting session. But just reported this morning that edits were made on other pages which she watches and she didn't get those email updates.
I check all her configurations were right. Is there something else you will suggest at this time, which I might be missing?
Learn how to use two new reports for next-gen projects in Jira Cloud: Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events