I have a user who used to be able to tag others within service tickets.
He recently told me that he is unable to tag others, I checked global permissions to make sure he has the browse users and group permissions, and he does.
Hi @Cody Powell when you say "tag" do you mean assign or do you mean @ them?
If it is assign then there are separate permissions in issue permission schemes. Check which permission scheme is against the project and see who has Issue Permissions - Assign Issues.
If it is @ we had a similar issue a while ago for specific users which I can try and dig out the answer for.
It looks our fix was also making sure the user was a member of a group with the global permission “Browse users and groups”. Sorry, I thought it might be something different.
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