Unable to upload a screenshot in a ticket - Error "failed to upload"

Question

Hello!

It's been 2 days I have issues to upload screenshots in the issues. I tried to add a screenshot in a comment but the error "failed to upload" is displayed.

I tried to rename the image, I checked the size, it's 233 KB so shouldn't be a size problem and I have only 2 other screenshots in my comment.

This issue happens also to my colleagues.

Does anyone knows how to solve this?

Many thanks!!

Lea Le Borgne · Answer

Thank you @Alex Koxaras -Relational-! I will do this :)

Alex Koxaras -Relational- · Answer

Hi @Lea Le Borgne and welcome to the community!

If this problem persists not only to you, but also to your colleagues, I would suggest you to raise a request on Atlassian support (https://support.atlassian.com/contact/) if you are indeed on a paid plan. Atlassian team will look into this issue and provide any feedback.

Hope it helps!
Alex