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Unable to re-add a deactivated user

Unable to re-add a deactivated user. user is no longer active and is not visible. 

 

When trying the error message 

 

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1 answer

0 votes
Dave Mathijs Community Leader May 06, 2022

Hi @Lauren Parker  Welcome to the Atlassian Community!

Is this user a Jira Software user or a Jira Service Management customer?

Are you a site admin? If yes, does this user already exist in your directory?

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