Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Unable to install app

Yaroslava Savchuk
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 06, 2023

I've faced with the issue that I can't install the app (Big Picture). Although I'm the admin, I couldn't install the app by one click, but received the message that request was sent to the admin. When I went to app requests, I received a message:

'This is a list of apps requested by users including the number of requests per app.

We ran into a little trouble. It might just be a hiccup. Try again in a bit.' It's been few days now and the problem is still present. Earlier I used this app on other projects and everything was okay.

1 answer

0 votes
Walter Buggenhout _ACA IT_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 07, 2023

Hi @Yaroslava Savchuk and welcome to the Community!

I am a bit confused by the last sentence of your question, where you say:

Earlier I used this app on other projects and everything was okay.

If you used the app already in your current Jira site, then you should not install it again to use it for other projects. It should already be there and it is rather a matter of configuring it for use in other/new projects instead. That would normally boil down to creating a new box in the tool with the desired settings and mappings. If that is what you are looking to do, I would recommend checking the product documentation to get you underway.

If I just misunderstood and there really is an issue with installing the app, then it may be a good idea to check if there are any current system issues. You can check the App's status page for that. Or otherwise reach out to the vendor's support team to investigate further. You should be able to find contact details on the app's marketplace listing under the support tab.

Hope this helps!

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events