Unable to add comments in tickets for some projects cannot see comment box

Usharvi Naik September 11, 2024

our version is 9.12.12 version datacenter

2 answers

1 vote
Neil Fletcher
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September 12, 2024

hi @Usharvi Naik 

I'm on a cloud version, maybe it has similar characteristics for datacenter

If your project uses a default workflow and the ticket status = CLOSED, then the new comment box is disabled by default.

You can change this by editing the workflow, select the transition properties and change the property value.

1.png

Whether you should change it is another question, as it opens the door for never ending tickets.

 

Usharvi Naik September 19, 2024

Thank You For Help

0 votes
Manoj Gangwar
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September 11, 2024

Hi @Usharvi Naik ,

It means you don't have sufficient permission on the particular project so ask the project admins to check your authorization and grant you the right access.

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