Two users with the same roles, one cannot view Code/Deployments

Matthew Berzinskas
Contributor
October 31, 2024

Hello - I have two users, both with a developer role in a Jira Cloud project. One can view code + deployments, the other cannot.

Is there some other setting or configuration that manages these portions of Development + Operations?

Let me know if anyone has any info.

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Evgenii
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 31, 2024

Hi, @Matthew Berzinskas 

Try to check project permissions scheme.  Check, that "View Development Tools" permission covers both users.

Maybe user, that can see development features is added there separately.
Also, you can run permission check for user in permission scheme page.

Screenshot_23.png

Matthew Berzinskas
Contributor
October 31, 2024

Thanks, there was a group that was similar, but slightly different naming that was granting a permission, so it was overlooked.

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Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 31, 2024

Hi @Matthew Berzinskas 

Do the two users have the same product access? Are they both Jira software users? If not, then this could possibly be your problem.

Matthew Berzinskas
Contributor
October 31, 2024

I had thought that as well, but yes both users have identical product accesses, licenses, group memberships, and project roles.

 

There are also no special/customized permission sets for the one user (with access).

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 31, 2024

So customized permissions you mean that both users have the same project role, or at least their role is on the view development tools permission?

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