Two users into one?

I transitioned from the JIRA trial to a subscription, and now I need to care about the number of users on my account. Initially I had made both an 'admin' and a 'user' account for myself. I want to get rid of one of them and only have a single admin account. JIRA won't let me delete either user because they both have created issues. Is there a way to merge them, or keep the issues around with an anonymous reporter/lead? What can I do?

1 answer

1 vote
Joe Pitt Community Champion Feb 23, 2015

You can inactivate one. That removes it from the license number but leaves the history of the issues intact. You won't be able to logon with the account any more. That is the standard procedure for retiring accounts no longer in use. Since JIRA is a relational database it keeps the user's database key, not their ID in the issues so deleting a user will cause issues when the id is referenced, even in comments. Besides, you may want to know that the guy from HR who left 2 years ago created the issue some day.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,308 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot