I transitioned from the JIRA trial to a subscription, and now I need to care about the number of users on my account. Initially I had made both an 'admin' and a 'user' account for myself. I want to get rid of one of them and only have a single admin account. JIRA won't let me delete either user because they both have created issues. Is there a way to merge them, or keep the issues around with an anonymous reporter/lead? What can I do?
You can inactivate one. That removes it from the license number but leaves the history of the issues intact. You won't be able to logon with the account any more. That is the standard procedure for retiring accounts no longer in use. Since JIRA is a relational database it keeps the user's database key, not their ID in the issues so deleting a user will cause issues when the id is referenced, even in comments. Besides, you may want to know that the guy from HR who left 2 years ago created the issue some day.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs