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Trying to create users using API results in already reached the maximum number of users error

Edited

Hey there!

One of our customers - Prokeep, has integrated with us and we're trying to create users in their Jira. 

We use this endpoint https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-users/#api-rest-api-3-user-post to create the users, but for this customer, we receive a response as follows:

```
{"errorMessages":["You have already reached the maximum number of users allowed by your Jira license."],"errors":{}}
```

We hit the following URL, https://Prokeep.atlassian.net/rest/api/3/user with the payload.

Problem is customer has let us know that it's unlikely their licenses ran out since they see the limit is like 20K on that.

Can you help me find out why this might be happening? 

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